CLARITY LAB / NOTES

Studio notes

Observations on websites, workflows and running a small business. Each note shows you how to spot the problem yourself, with no tools, and what it is worth.

01
Typing the Same Thing Three Times: What Duplicate Entry Costs You
Each pass takes only a few minutes, so nobody calls it a problem. Here is how to spot it yourself and work out what it costs per year.Read the note →
02
Still Answering Messages at 11 p.m.? Let a Process Handle the Repeat Questions
It is not that you are not working hard enough. The same questions keep getting answered by hand, one message at a time. Here is how to take stock and hand them off step by step.Read the note →
03
A Website Stuck a Few Years Back: When to Refresh It and When to Leave It Alone
Not every dated website needs a rebuild. Work out the role it plays in your business first, then check it yourself in ten minutes.Read the note →

Typing the Same Thing Three Times: What Duplicate Entry Costs You

Still Answering Messages at 11 p.m.? Let a Process Handle the Repeat Questions

A Website Stuck a Few Years Back: When to Refresh It and When to Leave It Alone